Surestay Hotel By Best Western Ottawa, Ottawa ➤ Reviews, Rooms & Prices 2025

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About the Hotel

212 E 23Rd Street, Ottawa, Kansas, United States, 66067

Surestay Hotel By Best Western Ottawa offers a three-star lodging experience with convenient amenities such as an indoor pool, free continental breakfast, and laundry facilities. This Ottawa hotel features 52 air-conditioned rooms designed for comfort and convenience.

Rooms & Amenities

All 52 air-conditioned accommodations at Surestay Hotel By Best Western Ottawa are equipped with refrigerators, flat-screen televisions, and complimentary WiFi. Selected rooms include a seating area for added relaxation, and private bathrooms come with complimentary toiletries and hair dryers.

Dining & Nearby Options

Guests can enjoy a complimentary continental breakfast each morning featuring a cereal bar with hot options and cold selections. For nearby dining, popular options include Taco Bell, Applebee's, and PrimeTime Grille, all located within half a mile from the hotel.

Leisure & Business

Leisure facilities at the hotel include an indoor pool, perfect for unwinding after a long day. The property also offers business-friendly amenities such as a business center, along with 24-hour front desk services for guest convenience.

Services & Local Area

Situated near Interstate 35, Surestay Hotel By Best Western Ottawa provides guests with easy access to local attractions like the Old Depot Museum and Ottawa University, both less than a 3-mile drive away. The hotel's friendly staff can provide recommendations on local shopping and sightseeing opportunities.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Queen Room Two Queen Bed Bath Tub Mobility Accessible

Max:

2 persons

28 m²

Bed options:

2 King Size Beds

Heating

room details

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Queen Room Two Queen Beds Non-Smoking

Max:

4 persons

26 m²

Shower

Heating

room details

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King Room Queen Bed Non-Smoking

Max:

4 persons

23 m²

Shower

Heating

room details

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Price and Room Availability Calendar

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Getting around

A list of all available modes of transport

City Centre

Ottawa 4.1 km

Airports

Osage Beach (OSB) 51.6 km

Forbes Field (FOE) 89.1 km

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Delicious Breakfast!

“The breakfast selection was quite satisfying, offering a good variety that catered to my taste perfectly.” view full review

Easy Parking Access

“Parking was a breeze with spacious spots right near the entrance, making check-in and check-out incredibly convenient.” view full review

Spotless Rooms!

“The room was immaculate, with fresh linens and a clean ambiance that made me feel right at home.” view full review

Relaxing Amenities

“The leisure facilities were inviting, providing a perfect escape to unwind after a long day of exploring.” view full review

General

No smoking on site
Wi-Fi
Free parking
Safe deposit box
24-hour reception
Pets allowed
24-hour security
Smoke detectors
Fire extinguishers
Key card access

Business

Fax/Photocopying

Spa & Leisure

Seasonal indoor pool
Heated swimming pool
Sun loungers

Room features

Air conditioning
Heating
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Media

AM/FM alarm clock

Room decor

Carpeted floor

Location

212 E 23Rd Street, Ottawa, Kansas, United States, 66067

Map view

212 E 23Rd Street, Ottawa, Kansas, United States, 66067

City landmarks

Park

Kanza Park

2.0 km

Hope Anthem Church

2.0 km

Church

Westminster Presbyterian Church

2.2 km

Home

2.3 km

University

Ottawa University

2.6 km

Church

Ottawa First Christian Church

2.5 km

High Adventure Inc

2.6 km

Frederickson Chapel

2.6 km

Ottawa Foursquare Church

2.9 km

501 S Main St

Carnegie Cultural Center

3.5 km

Church

Calvary Baptist Church of Ottawa

3.5 km

Church

Sacred Heart Catholic Church

3.6 km

Grace Episcopal Church

3.7 km

Museum

Old Depot Museum

4.6 km

Church

First Baptist Church of Ottawa

3.7 km

Ottawa First United Methodist Church

3.8 km

Church

Ottawa United Methodist Church

3.8 km

Plaza Grill and Cinema

4.0 km

Franklin County Community Ctr

3.9 km

Ottawa Park Reservations

4.2 km

Neosho County Comm College

4.3 km

Union Chapel

4.4 km

400 N Locust St

Forest Park

4.8 km

LE Master Aviation Inc

4.4 km

Restaurants

Burger King

110 m

205 E 23rd St

Applebee's

380 m

2340 S Oak St

Arby's

390 m

2340 South Princeton Street

Subway

330 m

2101 Princeton Rd

Nagoya

450 m

2140 S Princeton Circle Dr

Freddy's

440 m

2121 S Princeton St

Reviews and Ratings

Feedback from previous guests about their experience.

54%

liked the hotel and would stay again

5.4/10

Guest rating

Rooms

5.0

Location

5.8

Service

7.5

Dining

5.0

James

United States, May 2024

5.0/10

My stay at the hotel was a disappointing experience overall. The rooms had a strong stench of cigarette smoke, and the hotel tried multiple rooms which still had the same issue. The neighbors' smoking even infiltrated into my room. The price was high for the subpar quality of the stay.

Rooms

5.0

The rooms stunk of cigarette smoke despite being labeled as 'no smoking' rooms.

Service

8.0

The staff were very accommodating and friendly at check-in.

Location

7.0

The hotel's location was convenient, right next to the highway and restaurants.

Dining

5.0

The dining experience was underwhelming with cold and pre-packaged food.

Facilities

5.0

Facilities reeked of cigarettes and were not up to standard.

Arthur

United States, February 2024

7.2/10

I found the hotel to be a mixed bag. On one hand, the rooms were always clean and nice, but on the other hand, they smelled pretty strongly of cigarette smoke even though they were supposed to be 'no smoking' rooms. The staff was friendly and helpful at check-in, but upon checkout, they seemed disinterested. The location was convenient being close to restaurants, but it was a little tight with the highway nearby. The dining options were limited to waffles, cereal, and basic items, but they were good. Overall, my experience had its ups and downs.

Rooms

7.0

The rooms were very nice, but some had a cigarette smoke smell even in 'no smoking' rooms. I tried 7 different rooms to find a good one, and some rooms were not available due to the smell.

Service

8.0

The staff was friendly and helpful at check-in, recommending places to eat, but they were not friendly during checkout.

Location

6.0

The hotel was right next to the highway and restaurants, which was convenient, although the area felt a bit tight.

Dining

7.0

The breakfast included basic items like waffles, cereal, fruit, and yogurt. It was pre-bagged and lacked variety.

Facilities

8.0

Margaret

United States, September 2023

5.0/10

My stay at the hotel was not ideal, as the rooms were not up to standard with a strong stench that I had to counter with candles, especially from the refrigerator. The shower was unpleasant, feeling like a clogged drip. Additionally, the neighboring guests were heavy smokers, and the smell seeped into my room, making the experience very unpleasant. I tried seven different rooms, but the issue persisted, and some were even deemed unfit due to the odor. The hotel was advertised as handicapped-accessible, which was not entirely accurate. Despite clean rooms, the overall experience was marred by the persistent smell of smoke, and I regret spending my money here.

Rooms

5.0

Despite the cleanliness, the rooms had an unpleasant odor that I had to address with candles and airing out. The shower was subpar, resembling a clogged drip, and the neighboring guests' smoking seeped into the room.

Service

7.0

The service was very accommodating and friendly, especially during check-in, but the issue with the rooms was not effectively addressed.

Location

5.0

The hotel's proximity to restaurants was convenient, but being next to heavy smokers affected my stay. The location was separated from town and not as pleasant due to the lingering smell of smoke.

Dining

5.0

The dining experience was underwhelming, with cold and pre-packaged food that lacked proper preparation. The smell of cigarettes tainted the overall experience.

Facilities

5.0

The facilities were subpar, and the overall value for money was not justified given the issues encountered during my stay.

Nathaniel

United States, August 2023

6.0/10

The hotel had some issues with the rooms, including filthy carpets, limited outlets, and a bad odor that required intervention. The service, on the other hand, was excellent with friendly and accommodating staff. The location offered convenient highway access but had some noise concerns. The dining experience was subpar with cold food despite good variety. Overall, I wouldn't stay here again given the drawbacks for the price paid.

Rooms

5.0

The rooms were okay but had filthy carpets and a bad odor that needed airing out, along with limited outlets. The TV remote was not in good condition.

Service

9.0

The staff was very nice, friendly, and always ready to help with a pleasant attitude, making check-in easy and informative.

Location

6.0

The hotel is conveniently located next to the highway and restaurants, providing easy access for travelers, but noise from nearby smokers was a downside.

Dining

5.0

The dining experience was not great with cold food and limited warm options for breakfast, despite the variety available.

Facilities

The hotel offered limited facilities, and overall, there were not many notable positives in this area.

Earl

United States, May 2023

5.0/10

My stay at the hotel was quite disappointing overall. The rooms were not clean and had a strong cigarette smell. Additionally, the shower was not working properly, and the noise from neighboring rooms was bothersome. Considering the price paid, I will definitely not be returning here.

Rooms

5.0

The rooms were not clean and had a strong cigarette smell. The shower was not working properly, and noise from neighboring rooms was an issue.

Service

5.0

The service was inconsistent. While some staff members were very nice and helpful, others were not friendly upon arrival.

Location

5.0

The location was okay, but the overall experience was overshadowed by the hotel's issues.

Dining

5.0

The dining options were limited and disappointing, with a lack of variety in breakfast choices.

Facilities

5.0

The hotel's facilities did not compensate for the overall negative experience.

Gary

United States, May 2023

6.6/10

My stay at the hotel was a mixed bag. The rooms, although generally clean and nice, left something to be desired in terms of cleanliness. The staff was accommodating and recommended nice places to eat, enhancing my experience. The location was great, close to everything I needed, but the tight separation from the bed was a downside. The dining experience was lacking in variety and service quality, with cold food served. Overall, a decent stay with some room for improvement.

Rooms

6.0

The rooms, although generally clean and nice, could have been cleaned better. They smelled disgusting and were covered in fruit flies.

Service

8.0

The staff was very accommodating and recommended several different places to eat. They were great in handling my situation.

Location

7.0

The hotel's location was perfect, close to everything and a heated enclosure. However, the separation from the bed was a bit tight.

Dining

5.0

The dining options were limited to waffles, cereal, fruit, and yogurt. The food was served cold, indicating a lack of proper warming.