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Surestay Hotel By Best Western Ottawa, Ottawa

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From85US$ /night
Check-in
30Mar2025Select date
Check-out
31Mar2025Select date
Rooms and Guests2 Guests, 1 Room
Key details

About the Hotel

212 E 23Rd Street, Ottawa, Kansas, United States of America, 66067

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
King Room
Max:
2 persons
23 m² 
Shower
Heating
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King Room Disability Access
Max:
4 persons
26 m² 
Shower
Heating
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King Room
Max:
4 persons
26 m² 
Shower
Heating
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Getting around

A list of all available modes of transport

City Center
Ottawa 2.5 mi
Airports
Osage Beach (OSB) 32.1 mi
Forbes Field (FOE) 55.4 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

General

  • No smoking on site
  • Wi-Fi
  • Parking
  • Safe deposit box
  • 24-hour reception
  • Pets allowed
  • 24-hour security
  • Smoke detectors
  • Fire extinguishers
  • Key card access

Business

  • Fax/Photocopying

Spa & Leisure

  • Seasonal indoor pool
  • Heated swimming pool
  • Sun loungers

Room features

  • Air conditioning
  • Heating
  • Tea and coffee facilities
  • Ironing facilities

Bathroom

  • Free toiletries

Media

  • AM/FM alarm clock

Room decor

  • Carpeted floor
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Location

212 E 23Rd Street, Ottawa, Kansas, United States of America, 66067
Map view
212 E 23Rd Street, Ottawa, Kansas, United States of America, 66067
Restaurants
Burger King
400 ft
205 E 23rd St
Applebee's
1300 ft
2340 S Oak St
Arby's
1300 ft
2340 South Princeton Street
Subway
1100 ft
2101 Princeton Rd
Nagoya
1500 ft
2140 S Princeton Circle Dr
Freddy's
1500 ft
2121 S Princeton St

Reviews and Ratings

Feedback from previous guests about their experience.
54%
liked the hotel and would stay again
5.4/10
Guest rating
Rooms
5.0
Location
5.8
Service
7.5
Dining
5.0
Guest reviews
5.4/10
based on 6 reviews
7.7
7.7/10 based on 64 reviews
James
United States of America, May  2024
5.0/10

My stay at the hotel was a disappointing experience overall. The rooms had a strong stench of cigarette smoke, and the hotel tried multiple rooms which still had the same issue. The neighbors' smoking even infiltrated into my room. The price was high for the subpar quality of the stay.

Rooms
5.0
The rooms stunk of cigarette smoke despite being labeled as 'no smoking' rooms.
Service
8.0
The staff were very accommodating and friendly at check-in.
Location
7.0
The hotel's location was convenient, right next to the highway and restaurants.
Dining
5.0
The dining experience was underwhelming with cold and pre-packaged food.
Facilities
5.0
Facilities reeked of cigarettes and were not up to standard.
Arthur
United States of America, February  2024
7.2/10

I found the hotel to be a mixed bag. On one hand, the rooms were always clean and nice, but on the other hand, they smelled pretty strongly of cigarette smoke even though they were supposed to be 'no smoking' rooms. The staff was friendly and helpful at check-in, but upon checkout, they seemed disinterested. The location was convenient being close to restaurants, but it was a little tight with the highway nearby. The dining options were limited to waffles, cereal, and basic items, but they were good. Overall, my experience had its ups and downs.

Rooms
7.0
The rooms were very nice, but some had a cigarette smoke smell even in 'no smoking' rooms. I tried 7 different rooms to find a good one, and some rooms were not available due to the smell.
Service
8.0
The staff was friendly and helpful at check-in, recommending places to eat, but they were not friendly during checkout.
Location
6.0
The hotel was right next to the highway and restaurants, which was convenient, although the area felt a bit tight.
Dining
7.0
The breakfast included basic items like waffles, cereal, fruit, and yogurt. It was pre-bagged and lacked variety.
Facilities
8.0
Margaret
United States of America, September  2023
5.0/10

My stay at the hotel was not ideal, as the rooms were not up to standard with a strong stench that I had to counter with candles, especially from the refrigerator. The shower was unpleasant, feeling like a clogged drip. Additionally, the neighboring guests were heavy smokers, and the smell seeped into my room, making the experience very unpleasant. I tried seven different rooms, but the issue persisted, and some were even deemed unfit due to the odor. The hotel was advertised as handicapped-accessible, which was not entirely accurate. Despite clean rooms, the overall experience was marred by the persistent smell of smoke, and I regret spending my money here.

Rooms
5.0
Despite the cleanliness, the rooms had an unpleasant odor that I had to address with candles and airing out. The shower was subpar, resembling a clogged drip, and the neighboring guests' smoking seeped into the room.
Service
7.0
The service was very accommodating and friendly, especially during check-in, but the issue with the rooms was not effectively addressed.
Location
5.0
The hotel's proximity to restaurants was convenient, but being next to heavy smokers affected my stay. The location was separated from town and not as pleasant due to the lingering smell of smoke.
Dining
5.0
The dining experience was underwhelming, with cold and pre-packaged food that lacked proper preparation. The smell of cigarettes tainted the overall experience.
Facilities
5.0
The facilities were subpar, and the overall value for money was not justified given the issues encountered during my stay.
Nathaniel
United States of America, August  2023
6.0/10

The hotel had some issues with the rooms, including filthy carpets, limited outlets, and a bad odor that required intervention. The service, on the other hand, was excellent with friendly and accommodating staff. The location offered convenient highway access but had some noise concerns. The dining experience was subpar with cold food despite good variety. Overall, I wouldn't stay here again given the drawbacks for the price paid.

Rooms
5.0
The rooms were okay but had filthy carpets and a bad odor that needed airing out, along with limited outlets. The TV remote was not in good condition.
Service
9.0
The staff was very nice, friendly, and always ready to help with a pleasant attitude, making check-in easy and informative.
Location
6.0
The hotel is conveniently located next to the highway and restaurants, providing easy access for travelers, but noise from nearby smokers was a downside.
Dining
5.0
The dining experience was not great with cold food and limited warm options for breakfast, despite the variety available.
Facilities
The hotel offered limited facilities, and overall, there were not many notable positives in this area.
Earl
United States of America, May  2023
5.0/10

My stay at the hotel was quite disappointing overall. The rooms were not clean and had a strong cigarette smell. Additionally, the shower was not working properly, and the noise from neighboring rooms was bothersome. Considering the price paid, I will definitely not be returning here.

Rooms
5.0
The rooms were not clean and had a strong cigarette smell. The shower was not working properly, and noise from neighboring rooms was an issue.
Service
5.0
The service was inconsistent. While some staff members were very nice and helpful, others were not friendly upon arrival.
Location
5.0
The location was okay, but the overall experience was overshadowed by the hotel's issues.
Dining
5.0
The dining options were limited and disappointing, with a lack of variety in breakfast choices.
Facilities
5.0
The hotel's facilities did not compensate for the overall negative experience.
Gary
United States of America, May  2023
6.6/10

My stay at the hotel was a mixed bag. The rooms, although generally clean and nice, left something to be desired in terms of cleanliness. The staff was accommodating and recommended nice places to eat, enhancing my experience. The location was great, close to everything I needed, but the tight separation from the bed was a downside. The dining experience was lacking in variety and service quality, with cold food served. Overall, a decent stay with some room for improvement.

Rooms
6.0
The rooms, although generally clean and nice, could have been cleaned better. They smelled disgusting and were covered in fruit flies.
Service
8.0
The staff was very accommodating and recommended several different places to eat. They were great in handling my situation.
Location
7.0
The hotel's location was perfect, close to everything and a heated enclosure. However, the separation from the bed was a bit tight.
Dining
5.0
The dining options were limited to waffles, cereal, fruit, and yogurt. The food was served cold, indicating a lack of proper warming.
Facilities
7.0
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